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Tips to help keep your small business running smoothly

With summer just around the corner, it’s time to plan ahead for how to tackle the season’s sales. Whether you can expect an increase from visiting tourists, longer opening hours or more foot traffic, your business should be prepared to meet demands and ensure customer satisfaction along the way.

That’s why Costco members have access to Elavon, a payment processing provider that offers all-in-one payment solutions at exclusive rates. And the best part? Elavon’s payment processing solutions are not only innovative, but also user-friendly, helping to ensure business operations run as effortlessly as possible.

For smooth sailing during peak demand this season, consider these five tips to help boost customer service:

Take mobile payments. By setting up mobile payment acceptance devices—tablets, phones or smart terminals—you can quite literally bring the checkout area to the customer, which will help prevent lines.

Use mobile wallets. Many customers now pay with mobile wallets, so be sure to make clear that you accept this form of payment. By offering alternative payment methods, you’re also providing the customer with plenty of options.

Add a ship-to-home option. Shopping in person provides a tactile experience, but to add convenience you can offer a ship-to-home option. Customers can locate the item they want to purchase on your website via a tablet or phone, pay online for their purchase and then voilà! It’s the ease of online shopping, but in person. If customers are on vacation, buying a larger item or in need of a different size, this option offers a great solution.

Assist repeat customers. Offer returning customers the option to keep a payment method on file, which will speed up checkout and help to build customer rapport.

Upgrade order software. Using software to manage online and in-person orders is key to ensuring seamless end-to-end order execution. Cost-effective software often provides features like order ready times, special customer instructions, an “I’m here” function for pickups and more.

Use these tips to keep your point-of-sale system working efficiently in the background as you continue to provide outstanding customer service—such as preventing long lines. It’s a win for everyone.

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Exclusive savings

With Elavon, Costco members have access to a variety of point-of-sale solutions in one place, making it easy to find a cost-effective payment option for your business—no matter its size or scale. Additionally, your Costco membership gives you access to exclusive savings through Elavon, including processing rates that start as low as 1.45%.

For more information, visit Costcopaymentprocessing.ca or call 1-888-992-1847.