This item is subject to some delivery restrictions. Please proceed to checkout to verify if delivery is available to your postal code.

For more information about this product, call the J&R Customer Service Centre at 1-800-561-5550.

Delivery service: “Backyard-Threshold Delivery” includes delivery to your backyard, or first dry area such as your garage or a covered porch.

Not available: Assembly or packaging removal.

Backyard delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel. Please check the measurements to make sure access will be available. In the event suitable access is not available to your backyard, delivery will take place at the first dry area, such as your garage or covered porch.

Further Details for your Delivery:
1.  Please confirm your phone number and ship-to address during the checkout process, as this information is used to contact you for delivery arrangements.
2.  Once the product has been shipped, you will receive an order status tracking email. This email will provide you with a link to track your order.
3.  Once your order is received by the final delivery agent, the agent will make 3 attempts to contact you for delivery. If there is no response, your order may be cancelled.
4.  A recipient at least 18 years of age must be home at the time of delivery as a signature is required for all deliveries. The driver is unable to complete delivery without a signed delivery receipt.
5.  Deliveries are made between the hours of 7:00 a.m. and 7:00 p.m. Monday through Friday (may vary by region) and will be scheduled as a 4-hour window.
6.  Upon delivery, please inspect your item(s). You will be required to sign a proof of delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage, please note “refused due to damage” on the receipt.

Extraordinary delivery conditions may require an additional fee to be paid.