Not Included: Water line connection, including ice maker installation and reverse fridge or freezer door. Please review our Delivery Requirements for further exclusions.

Included Services:
Room of Choice Delivery with Basic Setup: Please review our Delivery Requirements for further details.
Haul Away: The old unit must be disconnected, empty, and clean prior to the carrier arriving. Haul away must occur during the delivery of your new appliance and includes only the removal of the old unit from the home. Please review Haul Away Requirements for further details.

Preparing for Your Delivery

Delivery Date Details: 
Appointment scheduled during checkout? Appointment is scheduled, see Delivery Time Window Details below.
Appointment not scheduled during checkout? (Estimated Delivery Date provided)

• Once the product has shipped, you will receive a ship confirmation email.
• To schedule your delivery, click the “Schedule Appointment” link from your ship confirmation email and follow the online scheduling steps.
• Deliveries must be scheduled within 30 days of receiving your ship confirmation email. If the order is not scheduled within this timeframe the order may be canceled and refunded.
• Our Partner Carrier will contact you by phone and/or email after 3 business days from the ship date to schedule an appointment in the event you do not schedule your delivery online. This may delay your delivery.
• Available delivery dates vary by region, Monday to Saturday.

Delivery Time Window Details:

• Your 3-hour delivery window will be provided to the phone number in the shipping address the day prior to delivery by 8:00 pm Local Time.
• Delivery windows will be scheduled between the hours of 7:00 a.m. and 7:00 p.m. (May vary by region).
   

Upon delivery, please inspect your item(s). A recipient at least 18 years of age must sign for delivery to be completed. Please note any damage to the item or packaging on the delivery paperwork.

Delivery is subject to clear, safe access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.  Please check the measurements to make sure access will be available. In the event suitable access is not available, the delivery agent reserves the right to terminate delivery. Should this occur, the purchaser must contact Costco.ca for a refund. How to Measure for Your New Appliance.

Extraordinary delivery conditions may require an additional fee to be paid to Costco.

Included: Room of Choice and Haul Away*
Not Included: Setup or Basic Installation

*Before placing your order, please review our Delivery & Haul Away Requirements as certain restrictions apply.

Home Delivery
1.  Please confirm your phone number and ship-to address during the checkout process, as this information is used to contact you for delivery arrangements.
2.  Once the product has been shipped, you will receive an order status tracking email.  This email will provide you a link through which you will be able to schedule your delivery date and track your order.
3. Deliveries must be scheduled within 30 days of receiving your ship confirmation scheduling email. If the order is not scheduled within this timeframe the order may be cancelled and refunded.
4.  If you do not schedule your delivery using the link the delivery agent will make 3 attempts to contact you by phone and a final 4th attempt will be made to the email address on file. If no response to these attempts is received, your order may be cancelled.
5. A recipient at least 18 years of age must be home at the time of delivery as a signature is required for all deliveries.  The driver is unable to complete delivery without a signed delivery receipt.
6. Deliveries are made between the hours of 7:00 a.m. and 7:00 p.m. Monday through Friday (May vary by region).  

• Your 3-hour window will be provided to you the day prior to delivery by 8:00pm Local Time

7. Upon delivery, please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage, please note “refused due to damage” on this receipt.

Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel. Please check the measurements to make sure access will be available. In the event suitable access is not available, the delivery agent reserves the right to terminate delivery. Should this occur, the purchaser must contact Costco.ca for a refund.

Extraordinary delivery conditions may require an additional fee to be paid.