Caskets - Frequently asked questions

As a service to our members.

You can call Costco's Call Center at 1-888-426-7826 or email: service@contactcostco.ca with any questions in regards to your order.

Additionally, if you have any questions in regards to your casket order, please contact Walker Caskets at 1-844-507-9655 or email: walkercaskets@gmail.com.This customer service number is staffed by qualified representatives who will be able to answer any product, shipping and delivery questions.

Not all provinces feature laws that require funeral homes to accept caskets purchased elsewhere than at the funeral homes and/or prohibit funeral homes from charging you any additional or higher fees because you did not purchase the casket from them. Funeral homes are required to list (publish) all their prices and service fees so consumers are aware of prices before they enter into a contract with the funeral home. Some funeral homes will charge a handling fee or equipment rental fees to families who bring in their own casket. Inquire about additional fees with the funeral home before placing your order on Costco.ca. If you feel pressured or are uncomfortable; be sure to contact your local Consumer Protection Office.

In order to avoid miscommunications and/or push back from funeral homes, we strongly recommended that you notify the funeral home of your Costco.ca casket purchase without delay. It is possible that you will be required to sign a liability waiver regarding the use of a casket purchased from someone other than the funeral home itself. Costco will not have any liability or responsibility with respect to the terms and conditions set out in any such liability waiver.

Currently, caskets can only be purchased and shipped to addresses in the following locations: Vancouver BC and surrounding areas; Calgary AB and surrounding areas; Edmonton AB and surrounding areas; Red Deer AB and surrounding areas; Montreal QC and surrounding areas; Southern and Eastern Ontario.

Caskets are subject to some shipping restrictions. Please review the ship to postal code directory, or proceed to checkout to verify if delivery is available to your postal code.

Your bill to and ship to addresses must both be in the same province.

Yes, but casket orders cannot be held for pre-planning purposes. Caskets will ship within the specified time frame. Most often, the caskets will ship to the Funeral Home directly. If you will not be using a Funeral Home, your casket may ship to your home.

Standard shipping will deliver your casket within 48 hours (business days) from order receipt time.

A casket ordered on Costco.ca will be delivered within two business days (Monday through Friday, excluding holidays) from the date the order is placed (for exceptions see below). Order must be placed by 11:00 a.m. Eastern Standard Time (EST), in order to be delivered by 5 p.m. next business day. For example, for an order placed on Monday before 11:00 a.m. EST, the casket will be delivered by Tuesday by 5 p.m., however if the order is placed on Monday at 11:01 a.m. EST, the casket will deliver by Wednesday. Standard orders will be delivered by 5 p.m. (your local time) on scheduled delivery date.

All purchases are subject to credit card approval before the order is valid. Credit card holds or declines can delay the order beyond the stated delivery parameters.

Additionally, Acts of God, weather-related conditions and states of emergencies can delay delivery beyond the stated delivery parameters.

To facilitate delivery, Costco will provide your bill-to name, phone number, name of the deceased and name of Funeral Home to Walker Caskets.

Enter the following information for the "Shipping Address" at checkout:

• First and last name: name of the deceased
• Company name: Funeral Home
• Address of Funeral Home
• Phone Number: phone number of Funeral Home

For the "'Billing Address," enter the following information at checkout about the person or organization that is paying for the casket:

• First and last name: name of the bill to customer
• Company name: Bill to company name (if there is one)
• Address of bill to
• Phone Number: phone number of bill to

Not all provinces feature laws that prohibit funeral homes from charging you any additional or higher fees because you did not purchase the casket from them. We suggest you consult the laws of the applicable province to determine whether the funeral home may charge additional fees to use the casket. Funeral or other service (not offered on Costco.ca) fees are to be negotiated between the member and their funeral home.

Deliveries will take place during normal business hours. It is strongly recommended that you be present at the time of delivery. If you are unable to be present, then you must authorize the Funeral Home to accept the casket on your behalf. Not all funeral homes will agree to receive the casket on your behalf.

Yes, if the casket is being delivered to a location other than a funeral home, the carrier will call for a delivery appointment. In this case, someone must be present to accept delivery.

No. Shipping is included in the cost of the casket.

Costco.ca will only accept a return of a casket due to freight or cosmetic damage from shipping. Please call 1-888-429-7826 or email service@contactcostco.ca for a return authorization. Caskets cannot be returned to Costco warehouses.

Yes, as long as the casket is being shipped to a member's home or storage facility of choice. The order will ship within the stated delivery parameters on the site. However, due to regulations and restrictions, we cannot hold on to any orders for future delivery.

Costco.ca caskets are made by Walker Caskets. The manufacturers of Walker Caskets have been in the wood manufacturing business for well over 30 years.